Keywords: how to get the test package, free, test the service, test
Answer:
Get your free trial independently according to the instruction:
Be sure to check server accessibility to choose the optimal server:
Have more questions? Check our FAQ
Keywords: the service works poorly, movie is hanging, video is hanging, picture is jerky, bad connection, bad internet
Answer:
You need to choose the optimal server via speed test of your internet to our servers. Perform the test following these guidelines:
Check server accessibility: http://speed.tv.in/
Algorithm:
If you watch on multiple devices - turn on viewing on the others, not involved in the testing.
Instruction: 1.8 How to properly select your server?
After changing the server, be sure to refresh your playlist in the player!
Keywords: the service is not working, no picture, no connection
Answer:
Check the channel work in the web player in the personal area section "Main"-"Open player".
If the web player is working - lookout for the problem in your player. You may need to measure the Internet speed to our servers.
Keywords: is there an archive, length of the archive, repeat broadcasts, recording of past programs
Answer:
Archive availability and duration can be checked on https://tvteam.eu/ in the "Tariffs" section.
Symbols:
Keywords: is there a media library, where to find the media library, can't see the media library
Answer:
We don't have a media library. We do offer a large selection of movie-channels with archives.
Keywords: is there a stalker portal, portal, stalker, how to set up a stalker portal
Answer:
We don't have a Stalker portal. Set up your player/device via the playlist.
Keywords: how many devices can I watch on, multi-room, number of devices, number of TVs
Answer:
Prepay plan: You can connect as many devices to one account as indicated in the settings of the personal area (by default 2 devices), regardless of the IP address.
Time-based plan: You can watch on 20 devices at the same time.
Keywords: watch on 4 devices, increase the number of devices, decrease the number of devices
Answer:
To change the number of devices:
Cost: A 4-device package costs twice as much as a 2-device package (6 devices - three times as much, 8 devices - four times as much).
Alternative: Add a sub-user and buy a package for them. Instructions in FAQ (Personal Area - Help - FAQ).
Keywords: how to set up equipment
Answer:
Keywords: money disappeared from the balance, where did the balance go
Answer:
Go to your personal area and look at your work log. There you can track all your actions, including those with balance.
Keywords: is there a subscription auto-renewal
Answer:
There is no automatic renewal for packages. For renewal, you need to manually purchase the package for the next term. Playlist remains the same.
Recommendations:
Discounts for duration:
Keywords: I bought a package for a sub-user, money was debited from my balance
Answer:
That's correct. If you are buying a package for a sub-user from your account - the money gets deducted from your balance.
There was no need to top up the sub-user's balance. Retrieve the money following the instructions:
7.3 I topped up the balance of my sub-user, bought them a package, but the money was debited from my balance. What should I do?
Keywords: are there discounts when buying a package
Answer:
Discounts for package duration:
Partner Program: up to 25% (https://tv.team/partners-ru.php)
If paid in cryptocurrency: 5-7% discount
MAXIMUM DISCOUNT: 42%
Keywords: how to stop the package, subscription, I want a different package
Answer:
Only the administration can stop the package. Write a request to the chat or technical support via Personal Area (Help section).
Specify in the request:
Keywords: pay-as-you-go, charge by the minute, pay per view
Answer:
Pay-as-you-go is a payment scheme for viewing, not a package.
Switch: Personal Area → SETTINGS → PAYMENT SCHEMES → "Switch to PAY-AS-YOU-GO" button
The opposite transition is made in the same way.
Instruction: 7.6 How do I purchase a pay-as-you-go package? RU
Keywords: how to set up OTT Player, no EPG in OTT Player, archive not working
Answer:
⚠️ We DO NOT recommend OTT Player! Reasons: 5.6 OTTplayer settings
We do not have settings and hints for it!
We recommend:
If you are using the old OTT Player:
Keywords: how to set up IPTV on a satellite receiver
Answer:
We do not have instructions for your device - it is not intended for IPTV.
You can set up at your own risk, but we do not guarantee the operation.
OTT-play FOSS:
Smart IPTV (SIPTV):
DRM-play:
OTT-play by Alex:
Keywords: bought an optional package, no channels, adult channels,